Any organisation which depends on its audiovisual systems to deliver good quality services should have proper arrangements in place for their on-going support. You have to be sure you've got someone reliable, professional and competent to turn to if things go wrong.

In many organisations there is a cultural problem, where the importance of fully operational audiovisual solutions is not clearly recognised across the business. Of course it would be good if you had someone on your staff who could deal with every problem, but even the biggest companies find it hard to cope with everything in-house.

Historically organisations have relied on IT staff, who constantly fiddle with the audiovisual systems and often cause more problems than they fix. Contemporary audiovisual systems are simply too specialised and problems are too inter-dependant on multiple technologies to sustain in-house staff with adequate skills. The guy from IT may be great at fixing computers but you wouldn’t ask him to repair your plumbing!

The Value of On-Site Engineering Support

As an enhancement to our Service Level Agreements, Netpractise provide an On-site Engineering service to large organisations that are operating substantial audiovisual estates.

Our on-site engineers are based at your office location and become a valued member of your support personnel, providing immediate response and face-to-face support. Operating as a first-line interface between your organisation and the off-site Netpractise support team, the engineer(s) provide substantial value in the day-to-day operation and maintenance of your audiovisual systems.

Our on-site personnel are particularly useful when deploying significant or large-scale communications networks, providing a “buffer-zone”, where experience, knowledge and skills and be transferred to in-house teams, to an agreed program. This approach also enables us to assist with cultural changes which may need to be disseminated throughout your organisation to ensure optimal take-up and utilisation of your investment.

• Knowledge/Skills-based migration and cultural adoption
• Support for questions, basic user-applications training and operational assistance
• First-line face-to-face response to issues and faults
• Day-to-day management and administration of audiovisual systems
• Day-to-day management and administration of advance replacement hardware (Gold Stock)
• Setting up meeting rooms, presentations and conferences
• Managing audiovisual equipment and applications during presentations and conferences
• Escalation to off-site support services